Delivery and return
DELIVERY AND RETURN CONDITIONS
CONFUSION Wear ships to all countries in the European Union.
Spain and Portugal.
Shipments can be made by express courier or by Post Office.
Rest of the European Union.
Shipments to the rest of the European Union countries will be sent via Express Courier.
Delivery Times
All orders will be manufactured the same day they are received, as long as they are placed before 1:00 p.m., if it is THE BOX, orders are sent out after we contact the customer, they confirm "their preferences" and are manufactured. Orders received after 1:00 p.m. will be sent the next day. No shipments are made on Saturdays or Sundays.
Spain and Portugal:
Urgent Courier: The deadline will be 4 or 5 working hours from receipt of the order, if it has been received before 1:00 p.m., otherwise it will start counting from the next day.
Rest of the European Union:
The delivery time will be 4-7 business days.
Shipping Cost
Spain and Portugal:
- Home Delivery (Urgent Courier)
The shipping cost is 4.95 Euros.
* The cost is independent of the number of items you order, so by ordering a greater number of products, you will obtain savings on shipping.
*If the order exceeds 50 Euros, shipping and return costs (one time only) will be free.
*If the order does not exceed 50 Euros, the shipping costs of €4.95 (Normal Service) or €9.95 (24h Service) will always be borne by the customer. Likewise, if a subsequent return is required, all return costs will also be borne by the customer. client who will be in charge of sending the order back, always by a transport agency and not by ordinary Post Office .
Rest of the European Union:
The shipping cost is 9.5 Euros.
* The cost is independent of the number of items you order, so by ordering a greater number of products, you will obtain savings on shipping.
*If the order exceeds 50 Euros, shipping costs will be free.
RETURN POLICY AT CONFUSION WEAR
At CONFUSION Wear, our priority is that you are satisfied with the products you have purchased. Therefore, you can exchange any item of clothing you have purchased, regardless of the reason.
You have 7 working days from receipt of your order to request a return (According to art. 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, modified by Law 47/2002, of January 19. December.).
Don't worry if you don't have time to make the return shipment within this period. Just letting us know is enough.
Terms and Conditions on Returns
Below are the Terms and Conditions that must be met when making a return:
• The products that are going to be returned must be in the same conditions in which they were sent. They must keep the original packaging, labels, guarantees, etc.
• For hygiene reasons, returns of underwear, socks and swimwear will not be accepted.
• Unless the return is due to an error on our part, or a factory defect, exchanges will be made for other products.
• If at the time of the return there is no product that interests you, the value of the returned product will be kept as a balance in your favor for an indefinite period of time, until you find a product that you like.
• Return shipping costs will be borne by the customer as long as the amount of the order does not exceed €50. In the event that the return is due to an error on our part, or a factory defect, CONFUSION Wear will be responsible for the return shipping costs, sending the transport to the customer's home at no cost to the customer.
How to make a Return.
To make a return, contact our customer service through the different means available, requesting that you want to return a product, and they will tell you the steps to follow.
You can see below the different forms of contact:
• Email: incidents @confusionwear.com
• Tel: +34 669 85 82 44 by Whatsapp.
* No return with postage due will be accepted without it having been previously accepted by our customer service.